Refund policy

Returns & Exchanges Policy

At Artelia, we want you to shop with confidence.

Inspection Upon Delivery

You can inspect your items upon delivery in coordination with the shipping representative. If an item arrives damaged, broken, or different from what you ordered, you may refuse delivery and contact our customer support team. Artelia will cover the applicable shipping costs for the affected item.

Issues Discovered After Delivery

If you discover a defect, shipping-related damage, or a product mismatch after delivery, please contact us with your order number. Photos of the item and packaging can help us resolve the issue quickly but are not required to exercise your legal rights.

For defective or non-conforming items, Artelia covers the necessary return or exchange costs in accordance with Egyptian Consumer Protection Law.

14-Day Returns & Exchanges

You may request a return or exchange within 14 days of receiving your order, subject to applicable legal conditions and exceptions.

For eligible change-of-mind returns, the customer is responsible for applicable shipping and return costs as permitted by law.

30-Day Defective Product Returns

If your product is defective or does not match the agreed specifications, you may request a return or exchange within 30 days of delivery, at no additional cost, in accordance with Egyptian Consumer Protection Law.

Refunds

Eligible refunds will be processed in accordance with applicable law.

How to Request a Return

Please contact Artelia Customer Support with your order number and details of your request.

WhatsApp / Customer Support: 01146140188

This policy does not limit your statutory consumer rights.