Shipping policy

Shipping & Delivery Policy

At Artelia, we carefully prepare and package every order to ensure it arrives safely.

Order Confirmation

After placing your order, you will receive a WhatsApp confirmation message. Please reply with CONFIRM so we can begin processing and preparing your order.

Delivery Time

Orders are delivered within 5 business days after confirmation. Delivery times may vary in exceptional circumstances.

Pre-Delivery Contact

Our shipping company or delivery representative will contact you before delivery to coordinate receiving your order.

Inspection Upon Delivery

Customers are welcome to inspect their products upon delivery, in coordination with the shipping representative.

If an item arrives broken, damaged, or different from what was ordered, you may refuse delivery and contact Artelia. We will cover the applicable shipping costs for the affected item.

Shipping Fees

Shipping fees vary depending on your location and the products ordered. Applicable charges are displayed at checkout.

Payment Method

Cash on Delivery (COD) is available throughout Egypt.

Customer Support

For any shipping inquiries or assistance with your order, please contact us.

WhatsApp / Customer Support: 01146140188